The Facilities Help Desk Coordinator at Fitness First will be responsible for managing and coordinating all facilities-related requests across multiple gym locations.
This role ensures the smooth operation of the help desk by logging, tracking, and resolving maintenance and repair issues, working closely with internal teams and external service providers.
The ideal candidate will be highly organised, customer-service oriented, and proactive in supporting a safe, functional, and pleasant environment for Fitness First members and staff.
Key Responsibilities
- Help Desk Management:
- Serve as the first point of contact for all facilities-related inquiries from gym staff and management.
- Log and track all help desk requests through the help desk software system, ensuring accurate documentation.
- Prioritise and assign work orders to the relevant facilities team or external contractors for timely resolution.
- Follow up on outstanding issues and provide regular status updates to requestors.
- Maintenance Coordination:
- Coordinate routine maintenance tasks, including HVAC, electrical, plumbing, and general repairs.
- Liaise with cleaning, security, and other service providers to ensure the facility is well-maintained.
- Schedule preventative maintenance and keep track of servicing schedules for gym equipment and building systems.
- Ensure all health and safety guidelines are followed by external contractors during maintenance and repair works.
- Communication:
- Provide clear communication to gym managers and staff on the status of maintenance requests and facility upgrades.
- Report any urgent or critical facility issues to management and provide regular updates on the resolution process.
- Coordinate emergency repairs with relevant teams to minimize disruption to gym operations.
- Administration:
- Maintain an organised filing system for all maintenance records, contracts, and service agreements.
- Monitor and manage the inventory of supplies and parts needed for facility maintenance.
- Assist with budgeting by tracking maintenance costs and recommending cost-saving initiatives.
Key Skills and Competencies
- Excellent communication and interpersonal skills with a customer-service focus.
- Strong organisational skills with attention to detail and ability to prioritise tasks.
- Ability to work effectively under pressure and handle emergency situations calmly.
- Proficiency with facilities management software or ticketing systems.
- Basic knowledge of building systems (e.g., HVAC, electrical, plumbing) is preferred.
- Problem-solving skills and ability to coordinate with internal teams and external service providers.
Qualifications
- Previous experience in a facilities help desk or administrative coordination role, preferably in a gym, retail, or similar environment.
- Familiarity with facilities management or help desk software.
- Competent IT skills, including proficiency in Microsoft Office (Word, Excel, and Outlook).
- Excellent time management and multitasking abilities.
- A proactive attitude with a focus on continuous improvement.
What's in for you
- Based at Wigan Head Office
- Regular office hours, with occasional need for after-hours response to emergency situations.
- Fitness First membership included as part of employment benefits.
- Your Birthday off
- Access to a Healthcare app
- Rewards platform - including high street discounts